I may have fallen for a scam. What should I do?

Report the scam. You should call your financial institution if you are suspicious of an email, letter or phone call that claims to be from them or if you think someone may have access to your accounts. They can advise you on what to do next. Make sure the telephone number you use is from the phone book or your account statement, ATM card or credit card.

Protect your computer. If you were using your computer when you got scammed, it is possible that a virus or other malicious software may have infected your computer. Run a full system check using reliable security software. If you do not have security software (such as virus scanners) installed on your computer, a computer professional can help.

Change your passwords. Scammers may have also gained access to your online passwords. Change your passwords using a secure computer.

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