How do I use VideoConnect?

Mobile Banking (first-time user):
Apple user:

  • Through your SouthPoint Mobile Banking app, click on “More” and scroll down to select “VideoConnect.” To begin a session, select “Open VideoConnect” and follow the prompts to download the app.
  • Go back into Mobile Banking and click on the red "Open VideoConnect app." You will be automatically connected.
  • Agree to the Terms and Conditions and hit “Next.”
  • Select “Click here to start a video call.”
  • Choose which team you would to connect with and hit call.
  • When prompted with “SouthPoint VideoConnect would like to access the camera” hit OK. You will have the option to mute your camera and audio.
  • The next time you use SouthPoint VideoConnect, simply sign on to the Mobile Banking app and click on "More," scroll to "VideoConnect" and select "Open VideoConnect," or open the app directly from your phone.

Android user:

  • Open your Google Play store and download "SouthPoint VideoConnect."
  • Open your app and put in your name and email.
  • Agree to the Terms and Conditions and hit “Next.”
  • Select “Click here to start a video call.”
  • Choose which team you would like to connect with and hit call.
  • When prompted with “SouthPoint VideoConnect would like to access the camera” hit OK. You will have the option to mute your camera and audio.
  • The next time you would like to use VideoConnect, search your apps for "VideoConnect" and you can begin your call.

Using the web link:

  • Go to http://bit.ly/SPFCUvideoconnect
  • Select your audio and video preferences and hit “Next.”
  • Choose which team you would like to connect with and hit “Start Video.”
  • If you want to share your screen with a Video Agent, have them request to Co-Browse and select “Install Extension.”
  • You will have the option to mute your camera and audio.
  • To end the call, click on the red phone.

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