VideoConnect-available-at-SouthPoint-Financial-Credit-Union-Minnesota VideoConnect-available-at-SouthPoint-Financial-Credit-Union-Minnesota

Introducing VideoConnect

Use our new VideoConnect today for your chance to win a new smartphone*!

VideoConnect

Have an account question or need help? Our Video Agents are standing by to help you from 8:30 a.m. to 6:30 p.m., Monday through Friday and 8 a.m. to noon, Saturdays. Download “SouthPoint VideoConnect” to start your call.

We’re so sure you’ll love VideoConnect that we’re giving away a new Android, Google or Apple smartphone. Receive one entry for every VideoConnect call you make by 6:30 p.m., Wednesday, July 31.*

Download on the App Store android-googleplay

Connect face-to-face

Need to apply for a new account, transfer money or have an account question? VideoConnect gives you the same face-to-face friendly experience SouthPoint is known for whether you’re at home, the gym, ballfield or work.

Instant screen sharing

Sometimes questions come up while you’re in Online Banking or you are searching for particular information on our website. With VideoConnect, you can share your screen with our Video Agents for an in person step-by-step guide, and they can do the same.

 

Easily share and sign documents

VideoConnect has premium capabilities so you can sign any loan or account documents right from your device. You can even get loans approved and funded from a video call.

VideoConnect FAQ's

VideoConnect allows you to chat face-to-face with a SouthPoint Video Agent using your smartphone, tablet or computer’s camera. You can use it from wherever you are.

Our Video Agents are available 8:30 a.m. to 6:30 p.m., Monday through Friday and 8 a.m. to noon Saturdays.

Everything you can do in a branch, you can do with VideoConnect, except make deposits or withdrawals. VideoConnect can help you with:

  • Account maintenance
  • Applying for a new account
  • Applying for a loan
  • Fraud inquiries
  • Checking loan application status
  • Checking account balances
  • Transferring money between accounts
  • Screen sharing

Mobile Banking (first-time user):
Apple user:

  • Through your SouthPoint Mobile Banking app, click on “More” and scroll down to select “VideoConnect.” To begin a session, select “Open VideoConnect” and follow the prompts to download the app.
  • Go back into Mobile Banking and click on the red “Open VideoConnect app.” You will be automatically connected.
  • Agree to the Terms and Conditions and hit “Next.”
  • Select “Click here to start a video call.”
  • Choose which team you would to connect with and hit call.
  • When prompted with “SouthPoint VideoConnect would like to access the camera” hit OK. You will have the option to mute your camera and audio.
  • The next time you use SouthPoint VideoConnect, simply sign on to the Mobile Banking app and click on “More,” scroll to “VideoConnect” and select “Open VideoConnect,” or open the app directly from your phone.

Android user:

  • Open your Google Play store and download “SouthPoint VideoConnect.”
  • Open your app and put in your name and email.
  • Agree to the Terms and Conditions and hit “Next.”
  • Select “Click here to start a video call.”
  • Choose which team you would like to connect with and hit call.
  • When prompted with “SouthPoint VideoConnect would like to access the camera” hit OK. You will have the option to mute your camera and audio.
  • The next time you would like to use VideoConnect, search your apps for “VideoConnect” and you can begin your call.

Using the web link:

  • Go to http://bit.ly/SPFCUvideoconnect
  • Select your audio and video preferences and hit “Next.”
  • Choose which team you would like to connect with and hit “Start Video.”
  • If you want to share your screen with a Video Agent, have them request to Co-Browse and select “Install Extension.”
  • You will have the option to mute your camera and audio.
  • To end the call, click on the red phone.

Please use Mozilla Firefox, Google Chrome, Safari and Microsoft Edge. Internet Explorer is not supported by VideoConnect. Please note that mobile browsers are not supported. To get the best experience, please download “SouthPoint VideoConnect” in your phone’s app store.

Must be 18 years of age or older to enter. Promotion will run from 8:30 am CST on June 25, 2019 through 6:30 pm CST on July 31, 2019. All video calls must be posted by July 31, 2019 to qualify. MUST ENTER TO WIN. NO PURCHASE NECESSARY TO ENTER. PURCHASE WILL NOT IMPROVE AN ENTRY’S CHANCE OF WINNING. To enter, follow instructions as stated within, respond by the deadline date stated. You will be automatically entered when you complete a VideoConnect call as stated at the end of this disclosure.

Sweepstakes begins on June 25, 2019; Closing date of this Sweepstakes is July 31, 2019; all entries must be received by SouthPoint Financial Credit Union by 6:30 p.m. on the closing date of the contest. Each entry has an equal chance to win. You may enter by mail by hand-printing your full name, address (including city, state and zip code), e-mail address (if you have one), phone number on a 3×5 card and mail to, SouthPoint Financial Credit Union, Attn: VideoConnect sweepstakes, PO Box 406, Sleepy Eye, MN 56085. Limit one 3×5 card entry per person per day. Entries received from persons residing in geographic areas in which entry is not permissible will be disqualified. SouthPoint Financial Credit Union is not responsible for lost, late, non-delivered or misdirected mail.

One (1) total prize will be awarded at the end of the contest period. The prize may not be exchanged for cash. Winner is selected in a random drawing on or after August 15, 2019. Approximate numerical odds of winning are dependent upon number of entries. Sweepstakes open to legal residents of the United States, its territories and possessions.

MUST BE A MEMBER OF THE CREDIT UNION DURING THE SWEEPSTAKES PERIOD (June 25, 2019 – July 31, 2019) TO BE ELIGIBLE. Employees and volunteers of SouthPoint Financial Credit Union, or members of their immediate families are not eligible. All taxes are the responsibility of the winner. Winner will be notified by phone or mail within 30 days of the drawing and may be required to execute a Statement of Eligibility and Release within 30 days of prize notification attempt or prize may be awarded to an alternate winner. The laws of the USA govern sweepstakes. All federal, state and local laws and regulations apply. Void where prohibited. Any prize notification returned as undeliverable may result in disqualification and selection of an alternate winner. SouthPoint Financial Credit Union reserves the right to disqualify any entrant if the contest rules have been violated in any way.

SouthPoint Financial Credit Union is not responsible for any problems technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet or at any web site, any combination thereof, or otherwise, including any injury to entrant’s computer related to participation in the Sweepstakes.

By entering, all participants agree that SouthPoint Financial Credit Union may use their voice, name, photograph, caricature, and likeness for promotional purposes. All qualifiers agree to provide SouthPoint Financial Credit Union their name, address, phone number, and social security number. This will ONLY be used for processing necessary information as it pertains to prizes.  Prizewinner agrees to waive any claim of royalty, right of further remuneration for any such promotional use. Prize value (1099 value) is: One Android, Google or Apple smartphone valued at $749.99 (Android), $399.99 (Google) or $749.99 (Apple).

End of Contest: July 31, 2019

You will be automatically entered* into the drawing by:

  • Completing a VideoConnect call – each call gets one entry

The rules and restrictions above also apply to the automatic entries of this sweepstakes. Other restrictions may apply.

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