VideoConnect-available-at-SouthPoint-Financial-Credit-Union-Minnesota VideoConnect-available-at-SouthPoint-Financial-Credit-Union-Minnesota

Reach us when you need us

We're bringing the branch to you with VideoConnect!

VideoConnect

Have an account question or need help? Our Video Agents are standing by to help you from 8:30 a.m. to 6:30 p.m., Monday through Friday and 8 a.m. to noon, Saturdays. Download “SouthPoint VideoConnect” to start your call.

Download on the App Store android-googleplay

Connect face-to-face

Need to apply for a new account, transfer money or have an account question? VideoConnect gives you the same face-to-face friendly experience SouthPoint is known for whether you’re at home, the gym, ballfield or work.

Instant screen sharing

Sometimes questions come up while you’re in Online Banking or you are searching for particular information on our website. With VideoConnect, you can share your screen with our Video Agents for an in person step-by-step guide, and they can do the same.

 

Easily share and sign documents

VideoConnect has premium capabilities so you can sign any loan or account documents right from your device. You can even get loans approved and funded from a video call.

VideoConnect FAQ's

VideoConnect allows you to chat face-to-face with a SouthPoint Video Agent using your smartphone, tablet or computer’s camera. You can use it from wherever you are.

Our Video Agents are available 8:30 a.m. to 6:30 p.m., Monday through Friday and 8 a.m. to noon Saturdays.

Everything you can do in a branch, you can do with VideoConnect, except make deposits or withdrawals. VideoConnect can help you with:

  • Account maintenance
  • Applying for a new account
  • Applying for a loan
  • Fraud inquiries
  • Checking loan application status
  • Checking account balances
  • Transferring money between accounts
  • Screen sharing

Mobile Banking (first-time user):
Apple user:

  • Through your SouthPoint Mobile Banking app, click on “More” and scroll down to select “VideoConnect.” To begin a session, select “Open VideoConnect” and follow the prompts to download the app.
  • Go back into Mobile Banking and click on the red “Open VideoConnect app.” You will be automatically connected.
  • Agree to the Terms and Conditions and hit “Next.”
  • Select “Click here to start a video call.”
  • Choose which team you would to connect with and hit call.
  • When prompted with “SouthPoint VideoConnect would like to access the camera” hit OK. You will have the option to mute your camera and audio.
  • The next time you use SouthPoint VideoConnect, simply sign on to the Mobile Banking app and click on “More,” scroll to “VideoConnect” and select “Open VideoConnect,” or open the app directly from your phone.

Android user:

  • Open your Google Play store and download “SouthPoint VideoConnect.”
  • Open your app and put in your name and email.
  • Agree to the Terms and Conditions and hit “Next.”
  • Select “Click here to start a video call.”
  • Choose which team you would like to connect with and hit call.
  • When prompted with “SouthPoint VideoConnect would like to access the camera” hit OK. You will have the option to mute your camera and audio.
  • The next time you would like to use VideoConnect, search your apps for “VideoConnect” and you can begin your call.

Using the web link:

  • Go to http://bit.ly/SPFCUvideoconnect
  • Select your audio and video preferences and hit “Next.”
  • Choose which team you would like to connect with and hit “Start Video.”
  • If you want to share your screen with a Video Agent, have them request to Co-Browse and select “Install Extension.”
  • You will have the option to mute your camera and audio.
  • To end the call, click on the red phone.

Please use Mozilla Firefox, Google Chrome, Safari and Microsoft Edge. Internet Explorer is not supported by VideoConnect. Please note that mobile browsers are not supported. To get the best experience, please download “SouthPoint VideoConnect” in your phone’s app store.

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