Core-Transformation Core-Transformation

Core Transformation Updates

ONLINE BANKING AND MOBILE BANKING UPDATE

We are happy to report that Online Banking and Mobile Banking is now available. Please note that your username and passwords have remained the same. Thank you for your patience as we worked to transform our system this past weekend.

Core Transformation is this Weekend

The moment we have been gearing up for is here! The main system our employees use when interacting with you will be enhanced this weekend. To fully transform, we will be closed February 19-21. Please take note of the following modifications to our services as they pertain to this weekend.

What’s available:

  • CHECKS, DEBIT AND CREDIT CARDS – During our Core Transformation Weekend, your SouthPoint checks, debit and credit cards will be available for normal use.
  • ATMs – All SouthPoint ATM locations will be operational during our Core Transformational Weekend. In addition, you have access to more than 27,000 surcharge-free ATMs with the MoneyPass ATM network.

What’s unavailable:

  • MOBILE DEPOSIT – Mobile Deposit will not be available after 2:30 p.m., CST February 18-21. It will return to normal operating hours on Tuesday, February 22.
  • MOBILE/ONLINE BANKING AND CALL24 – Mobile/Online Banking and Call24 access will not be available after 6 p.m., CST Friday, February 18. We encourage you to take note of your account standings prior to Friday, February 18. Check back to our website for information regarding when these services will resume on Tuesday, February 22. 
  • BRANCHES AND CALL CENTER – All SouthPoint Branches and Call Center will be closed to the public on Saturday, February 19 and Monday, February 21. Normal operating hours will resume on Tuesday, February 22.

We greatly appreciate your patience throughout this time and apologize in advance for any inconvenience this may cause. We hope that you will find this dedicated Transformation Page helpful as we will be updating it with information to assist you with the transformation.

Your Go-To Guide For Our System Transformation

We’ve put together this guide that will help keep you informed of account details and answers to frequently asked questions. It also shares a schedule of branch closures and service interruptions during the February transformation weekend.

To complete the system transformation, we will be closed Saturday, February 19, 2022 through Monday, February 21, 2022 and will reopen Tuesday, February 22, 2022.

Go-To Guide

We’re updating our core system to ensure we can continue to provide you with safe, secure products and services now, and deliver the latest innovations in the future.

The transformation process is scheduled to be completed February 22, 2022.

Yes. Your funds will remain safe and secure before, during, and after the upgrade process. As always, each account continues to be fully insured by the National Credit Union Association (NCUA) up to $250,000.

Yes, our routing number will continue to be 291976493.

While we know that there is never a perfect time to limit services to our members; we explored several possible dates and determined that this weekend would be the best opportunity for a successful transition with the least amount of member disruption.

Your member number will not change; however if you currently have multiple member numbers, they will be collapsed into one primary member number.

Yes, the numbers used to identify your specific checking, savings, loan and certificate account numbers will slightly change. Any electronic transfer including direct deposit, automatic payments or bill pay will not be affected.

Like the account numbers (see above), your loan numbers will be different. Your loan numbers will be a 13-digit sequence. This includes any real estate loans you may have.

At this time, no your statements will not look different

Yes, existing direct deposits and recurring transfers will post normally.

Yes, your current checks will continue to work as they do today.

Yes, your current debit and credit cards will continue to work as they do today.

No, you will not need to re-download the application however you may be prompted to update the version of your current app.

Yes, existing member-to-member transfers will remain after upgrade. However, during the transformation process any transfers scheduled during that time may be delayed until after the live date.

Online and mobile banking should not change; HOWEVER, all of your accounts will be combined under your main member number. This means that ALL of your accounts–including JOINT- will appear and be VISIBLE within online banking.

Yes, all existing transfers will continue to work as they do today. However, during the upgrade process any transfers scheduled during that time may be delayed until after the live date.

Yes, 12 months of transaction history will be available for your accounts, although it will look a little different.

Yes, existing account grouping will carry over.

Yes, all alerts in online and mobile banking will continue to work.

Yes, you can hide and unhide accounts displayed on your homepage. Navigate to the Account Preferences screen under the Settings menu in online & mobile banking.

At this time, no your statements will not look different

You can continue to make loan payments through online & mobile banking using the standard funds transfer functionality.

Yes, all of these items will continue to be available.

The overall look of online/mobile banking will not change.

Yes, but since our main computer system will be offline for a period of time, your available debit card balance might not match your actual account balance. Debit transactions will continue to authorize against the balance as of close of business on Friday, February 18, 2022. Once the new system comes online, transactions and balances will update.

Yes, your SouthPoint credit card will continue to work as normal during the conversion weekend.

Transformation Schedule

Fri. Feb. 18

Sat. Feb. 19

Sun. Feb. 20

Mon. Feb. 21

Tues. Feb. 22

All Branches

OPEN - Normal Business Hours

CLOSED

CLOSED

CLOSED - Holiday

OPEN - Normal Business Hours

Call Center

AVAILABLE - Normal Business Hours

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE - Normal Business Hours

Online Banking

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Mobile Banking

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Online Bill Pay

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Mobile Deposit

AVAILABLE - Until 2:30 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

ATMs

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Debit Card Purchases

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Credit Card Purchases

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Checks

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Call24

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Member Communications

As an organization, we strive to provide our members with the latest technology aimed to make your visits with us more beneficial. The main system our employees use when interacting with you went live all the way back in 2002, so you can imagine that it has become outdated.

I wanted to share with you that we are making significant investments in this core processing system. A lot has changed in the past 20 years in the world of financials and it’s time for us to upgrade our technology. We are working our hardest to minimize any interruptions you may feel over the next few months as our employees learn a new system. We appreciate your patience as we make these important investments in SouthPoint Financial Credit Union.

Upgrading our main operating system will allow for greater opportunity and efficiencies that we cannot offer today. If you’re curious to how you can help, this would be a great time for you to update your contact information. Having your up-to-date information will make it easier when we convert to our new system in the first part of 2022. As with everything we do, we want our member-owners to feel our core values of doing the right things for the right reasons and trust that we have your best interest in mind. We will keep you up to date during this transition and have a dedicated spot on our website for information. If you have any questions or concerns, please don’t hesitate to reach out to us.

Thank you for your continued membership and trust in us as your financial institution. I hope that your Fall season has gotten off to a great start, and that your holidays (which are just around the corner!) are spent with family and friends.

learn more about the transformation

As you likely know, we have begun working on upgrading our internal processing system, which is the primary tool that our staff uses when interacting with you. To help alleviate any interruptions, someone from our team may be reaching out to you by phone in the coming weeks. We are working on making sure we have the most up-to-date contact information for our members when we convert systems in February. CEO and President Jay Gostonczik has an update on the status of the project, which is slated for completion towards the end of February 2022. We appreciate your patience as we work on this project, which will enhance your SouthPoint experience.

Our whole SouthPoint team has been busy learning the new system that we will use when interacting with you. As we near our practice weekend, CEO and President Jay Gostonczik has an update on the status of the project, which is slated for completion towards the end of February 2022. We are also sending you a guide in the mail that shares pertinent information regarding closures and name changes that we think you will find helpful. As always, we appreciate your patience as we work on this project which will enhance your SouthPoint experience.

Your Go-To Guide for our System Transformation February 18-22, 2022

As an organization, we strive to provide you, our member, with the latest technology aimed to make your visits with us more beneficial. To better serve you, we are enhancing our core processing system, which is the main system our employees use when interacting with you.

To complete the system transformation, we will be closed Saturday, February 19, 2022 and will reopen Tuesday, February 22, 2022.

We’ve put together this guide that will help keep you informed of account details and answers to frequently asked questions. It also shares a schedule of branch closures and service interruptions during the February transformation weekend.

SouthPoint’s routing number and your debit/credit card numbers will not be affected by these changes. However, the numbers used to identify your specific accounts (checking, savings, loans etc.) will slightly change. The number will now be combined into one. You will also notice some changes in the way things look, particularly in Online and Mobile Banking.

We greatly appreciate your patience throughout this time and apologize in advance for any inconvenience this may cause.

Go-To Guide

We will be closed February 19-21

We are getting closer to completing our core transformation! To completely switch over to our new, state-of-the-art system, all SouthPoint branch locations and Call Center will be closed February 19-21. We will reopen on Tuesday, February 22. To keep you up-to-date with what to expect during this scheduled downtime, please visit our Transformation Webpage or download our Transformation Guide.

PREPARING FOR THE TRANSFORMATION
Take these steps now:

  • VERIFY YOUR CONTACT INFO – Confirm your address, phone number, and email by logging in to Online Banking or reviewing your statements.
  • MARK YOUR CALENDAR – The transformation will take place Friday, February 18, 2022, through Monday, February 21, 2022. During this time, all branch locations, online and mobile banking will not be available.
  • CHECK YOUR INBOX – We will keep you up-to-date on all the important transformation information. Emails will come from [email protected]
  • SCHEDULE ONLINE BILL PAYMENTS IN ADVANCE – You must schedule any new, non-reoccurring payments needed for the dates of February 18-22, 2022, prior to February 18, 2022, at 6:00 p.m. Any reoccurring bill payments you have set up prior to February 18, 2022, at 6:00 p.m. will process according to your scheduled date. Please remember we never process Bill Pay payments on Saturdays, Sundays and Federal Holidays.
  • MOBILE DEPOSIT AVAILABILITY UPDATE – Mobile Deposit will not be available after 2:30 p.m., CST February 18-21. It will return to normal operating hours on Tuesday, February 22.
  • STAY CONNECTED – Visit our Transformation Page or click here for our specially-designed Transformation Guide with FAQs and more!

Important update regarding product name changes.

We’re getting excited for our system transformation, which takes place February 19-21, 2022. With this new system, we’re taking the opportunity to revamp our product names, which we think will better suit our members, like you!

SAVINGS PRODUCTS

Old name New name
Regular Savings Membership Savings
Secondary Savings UrChoice Savings
EzStart Savings EzMoney Savings
Money Market Savings Premium Savings

Our updated Premium Savings Account was designed to help members build savings while making it easier and more convenient by providing a specific account to set aside funds in.

CHECKING PRODUCTS

Old name New name
Regular Checking Basic Checking
Money Market Checking Premium Checking

Our updated Premium Checking has no minimum balance and allows members easy access of funds and rewards with interest. With this account, you have the potential to earn more interest based on your usage. As a Premium Checking account member, you will automatically be entered into one of the following tiers:

Tier 1 — No requirements
Tier 2 — eStatements, & Direct Deposit of $500 or more monthly
Tier 3 — eStatements, & Direct Deposit of $500 or more monthly, & 20 or more debit card purchases

NEW CHECKING PRODUCT
Our newly designed EzMoney Checking was implemented with our young members in mind. With no monthly fee and easy access of funds, this checking account is open for youth ages 0-24. It provides a safe way for young adults to develop their knowledge of finances while supporting a habit of positive money management at the same time.

With all of our accounts, SouthPoint’s routing number and your debit/credit card numbers will not be affected by these changes. However, the numbers used to identify your specific accounts (checking, savings, loans etc.) will slightly change. The number will now be combined into one. After February 21, you will also notice some changes in the way some things looks, particularly in Online and Mobile Banking.

Get Ready!

Our core transformation weekend is nearly here! We will have scheduled downtime from February 19-21. This means that all SouthPoint branch locations and Call Center will be closed during this time period. In addition, to complete our transformation, access to Mobile Banking, Online Banking and Call24 will also be unavailable. A reminder that your checks, credit cards and debit cards will work. To keep you up-to-date with what to expect during this scheduled downtime, please visit our Transformation Webpage or download our Transformation Guide.

 

 

TRANSFORMATION: What’s Available & What’s Not

Transformation What is Available

Mobile Deposit availability update

Because of our conversion to our new, state-of-the-art system, Mobile Deposit will not be available after 2:30 p.m., Friday, February 18 through Monday, February 21. Any mobile deposits made after 2:30 p.m., Friday, February 18 will be deposited into your account on Tuesday, February 22.

We also have some exciting news for members of joint accounts. Once our transformation is complete next week, all members (primary and joint) will be able to create an online banking login for their individual Social Security Number. With our new system, each person can obtain their own unique username and access any account they have transaction privileges with.

To keep you up-to-date with what to expect during this scheduled downtime, please visit our Transformation Webpage or download our Transformation Guide.

Mobile Banking, Online Banking and Call24 will not be available after 6 p.m., CST Friday, February 18. All SouthPoint branch locations and Call Center will be closed for Transformation Weekend February 19-21. Visit our Transformation Page for more information. 

Core Transformation is this weekend.

The moment we have been gearing up for is here! The main system our employees use when interacting with you will be enhanced this weekend. To fully transform, we will be closed February 19-21. Please take note of the following modifications to our services as they pertain to this weekend.

What’s available:
  • CHECKS, DEBIT AND CREDIT CARDS – During our Core Transformation Weekend, your SouthPoint checks, debit and credit cards will be available for normal use.
  • ATMs – All SouthPoint ATM locations will be operational during our Core Transformational Weekend. In addition, you have access to more than 27,000 surcharge-free ATMs with the MoneyPass ATM network.
What’s unavailable:
  • MOBILE DEPOSIT – Mobile Deposit will not be available after 2:30 p.m., CST February 18-21. It will return to normal operating hours on Tuesday, February 22.
  • MOBILE/ONLINE BANKING AND CALL24 – Mobile/Online Banking and Call24 access will not be available after 6 p.m., CST Friday, February 18. We encourage you to take note of your account standings prior to Friday, February 18. Check back to our website for information regarding when these services will resume on Tuesday, February 22. 
  • BRANCHES AND CALL CENTER – All SouthPoint Branches and Call Center will be closed to the public on Saturday, February 19 and Monday, February 21. Normal operating hours will resume on Tuesday, February 22.

To keep you up-to-date with else to expect during this scheduled downtime, please visit our Transformation Webpage or download our Transformation Guide.

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