Core-Transformation Core-Transformation

Core Transformation Updates

Please note that all SouthPoint branch locations and Call Center will be closed February 19-21 due to our system upgrade.

 

Enhanced service for SouthPoint members coming soon via system transformation

SouthPoint has begun working on upgrading our internal processing system, which is the primary tool that our staff uses when interacting with you. This system is key to enhancing our ability to provide members with safe, secure products and services while delivering technological advances of the future. By making this significant investment in our internal system, we will be better able to serve you with the latest in banking technology and innovation.

If you are curious as to how this change will affect you, don’t worry. We will try to make the transition as smooth as possible so you won’t notice a thing, but if services you use will be affected, we will communicate changes with you in plenty of time.

This project is slated for completion in February 2022. One of the ways you can help in the meantime is by making sure that the contact information we have for you is current and up-to-date.

Having your email address on file is a great start. To make it easier as we convert over to our new system you can update your contact information by clicking the link below.

Update contact information

As we make these improvements, our goal is to minimize the interruptions to ensure you are updated. You can find the latest information and Frequently Asked Questions right here on our website. Check back regularly to stay up-to-date with information.

We are excited to complete your SouthPoint transactions in a more efficient way and we hope you are too.

Your Go-To Guide For Our System Transformation

We’ve put together this guide that will help keep you informed of account details and answers to frequently asked questions. It also shares a schedule of branch closures and service interruptions during the February transformation weekend.

To complete the system transformation, we will be closed Saturday, February 19, 2022 and will reopen Tuesday, February 22, 2022.

Go-To Guide

We’re updating our core system to ensure we can continue to provide you with safe, secure products and services now, and deliver the latest innovations in the future.

The transformation process is scheduled to be completed February 22, 2022.

Yes. Your funds will remain safe and secure before, during, and after the upgrade process. As always, each account continues to be fully insured by the National Credit Union Association (NCUA) up to $250,000.

Yes, our routing number will continue to be 291976493.

While we know that there is never a perfect time to limit services to our members; we explored several possible dates and determined that this weekend would be the best opportunity for a successful transition with the least amount of member disruption.

Your member number will not change; however if you currently have multiple member numbers, they will be collapsed into one primary member number.

Yes, the numbers used to identify your specific checking, savings, loan and certificate account numbers will slightly change. Any electronic transfer including direct deposit, automatic payments or bill pay will not be affected.

Like the account numbers (see above), your loan numbers will be different. Your loan numbers will be a 13-digit sequence. This includes any real estate loans you may have.

At this time, no your statements will not look different

Yes, existing direct deposits and recurring transfers will post normally.

Yes, your current checks will continue to work as they do today.

Yes, your current debit and credit cards will continue to work as they do today.

No, you will not need to re-download the application however you may be prompted to update the version of your current app.

Yes, existing member-to-member transfers will remain after upgrade. However, during the transformation process any transfers scheduled during that time may be delayed until after the live date.

Online and mobile banking should not change; HOWEVER, all of your accounts will be combined under your main member number. This means that ALL of your accounts–including JOINT- will appear and be VISIBLE within online banking.

Yes, all existing transfers will continue to work as they do today. However, during the upgrade process any transfers scheduled during that time may be delayed until after the live date.

Yes, 12 months of transaction history will be available for your accounts, although it will look a little different.

Yes, existing account grouping will carry over.

Yes, all alerts in online and mobile banking will continue to work.

Yes, you can hide and unhide accounts displayed on your homepage. Navigate to the Account Preferences screen under the Settings menu in online & mobile banking.

At this time, no your statements will not look different

You can continue to make loan payments through online & mobile banking using the standard funds transfer functionality.

Yes, all of these items will continue to be available.

The overall look of online/mobile banking will not change.

Yes, but since our main computer system will be offline for a period of time, your available debit card balance might not match your actual account balance. Debit transactions will continue to authorize against the balance as of close of business on Friday, February 18, 2022. Once the new system comes online, transactions and balances will update.

Yes, your SouthPoint credit card will continue to work as normal during the conversion weekend.

Transformation Schedule

Fri. Feb. 18

Sat. Feb. 19

Sun. Feb. 20

Mon. Feb. 21

Tues. Feb. 22

All Branches

OPEN - Normal Business Hours

CLOSED

CLOSED

CLOSED - Holiday

OPEN - Normal Business Hours

Call Center

AVAILABLE - Normal Business Hours

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE - Normal Business Hours

Online Banking

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Mobile Banking

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Online Bill Pay

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Mobile Deposit

AVAILABLE - Until 2:30 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

ATMs

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Debit Card Purchases

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Credit Card Purchases

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Checks

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

AVAILABLE

Call24

AVAILABLE - Until 6:00 pm CST

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

AVAILABLE

Member Communications

As an organization, we strive to provide our members with the latest technology aimed to make your visits with us more beneficial. The main system our employees use when interacting with you went live all the way back in 2002, so you can imagine that it has become outdated.

I wanted to share with you that we are making significant investments in this core processing system. A lot has changed in the past 20 years in the world of financials and it’s time for us to upgrade our technology. We are working our hardest to minimize any interruptions you may feel over the next few months as our employees learn a new system. We appreciate your patience as we make these important investments in SouthPoint Financial Credit Union.

Upgrading our main operating system will allow for greater opportunity and efficiencies that we cannot offer today. If you’re curious to how you can help, this would be a great time for you to update your contact information. Having your up-to-date information will make it easier when we convert to our new system in the first part of 2022. As with everything we do, we want our member-owners to feel our core values of doing the right things for the right reasons and trust that we have your best interest in mind. We will keep you up to date during this transition and have a dedicated spot on our website for information. If you have any questions or concerns, please don’t hesitate to reach out to us.

Thank you for your continued membership and trust in us as your financial institution. I hope that your Fall season has gotten off to a great start, and that your holidays (which are just around the corner!) are spent with family and friends.

learn more about the transformation

As you likely know, we have begun working on upgrading our internal processing system, which is the primary tool that our staff uses when interacting with you. To help alleviate any interruptions, someone from our team may be reaching out to you by phone in the coming weeks. We are working on making sure we have the most up-to-date contact information for our members when we convert systems in February. CEO and President Jay Gostonczik has an update on the status of the project, which is slated for completion towards the end of February 2022. We appreciate your patience as we work on this project, which will enhance your SouthPoint experience.

Our whole SouthPoint team has been busy learning the new system that we will use when interacting with you. As we near our practice weekend, CEO and President Jay Gostonczik has an update on the status of the project, which is slated for completion towards the end of February 2022. We are also sending you a guide in the mail that shares pertinent information regarding closures and name changes that we think you will find helpful. As always, we appreciate your patience as we work on this project which will enhance your SouthPoint experience.

You have requested an external link.

 By clicking this link, you are leaving SouthPoint’s website and entering a website hosted by another party. We do not operate this site, nor are we responsible for its content. Please review the privacy and security policies of the site you are entering, as they may differ from those practiced by the credit union.

Cancel Accept