Core-Transformation Core-Transformation

Core Transformation Updates

Live to deliver memorable experiences

Enhanced service for SouthPoint members coming soon via system transformation

SouthPoint has begun working on upgrading our internal processing system, which is the primary tool that our staff uses when interacting with you. This system is key to enhancing our ability to provide members with safe, secure products and services while delivering technological advances of the future. By making this significant investment in our internal system, we will be better able to serve you with the latest in banking technology and innovation.

If you are curious as to how this change will affect you, don’t worry. We will try to make the transition as smooth as possible so you won’t notice a thing, but if services you use will be affected, we will communicate changes with you in plenty of time.

This project is slated for completion in 2022. One of the ways you can help in the meantime is by making sure that the contact information we have for you is current and up-to-date.

Having your email address on file is a great start. To make it easier as we convert over to our new system you can update your contact information by clicking the link below.

Update contact information

As we make these improvements, our goal is to minimize the interruptions to ensure you are updated. You can find the latest information and Frequently Asked Questions right here on our website. Check back regularly to stay up-to-date with information.

We are excited to complete your SouthPoint transactions in a more efficient way and we hope you are too.

We’re updating our core system to ensure we can continue to provide you with safe, secure products and services now, and deliver the latest innovations in the future.

The upgrade process is scheduled to be completed on early 2022.

Yes. Your funds will remain safe and secure before, during, and after the upgrade process. As always, each account continues to be fully insured by the National Credit Union Association (NCUA) up to $250,000.

Yes, our routing number will continue to be 291976493.

While we know that there is never a perfect time to limit services to our members; we explored several possible dates and determined that this weekend would be the best opportunity for a successful transition with the least amount of member disruption.

Your member number will not change; however if you currently have multiple member numbers, they will be collapsed into one primary member number.

No, the numbers used to identify your specific checking, savings, loan and certificate account numbers will NOT be different. This will not impact existing direct deposits or recurring payments on checking accounts.

Like the account numbers (see above), your loan numbers will be different. Your loan numbers will be a 13-digit sequence. This includes any real estate loans you may have.

At this time, no your statements will not look different

Yes, existing direct deposits and recurring transfers will post normally.

Yes, your current checks will continue to work as they do today.

Yes, your current debit and credit cards will continue to work as they do today.

No, you will not need to re-download the application however you may be prompted to update the version of your current app.

Yes, existing member-to-member transfers will remain after upgrade. However, during the transformation process any transfers scheduled during that time may be delayed until after the live date.

Online and mobile banking should not change; HOWEVER, all of your accounts will be combined under your main member number. This means that ALL of your accounts–including JOINT- will appear and be VISIBLE within online banking.

Yes, all existing transfers will continue to work as they do today. However, during the upgrade process any transfers scheduled during that time may be delayed until after the live date.

Yes, 12 months of transaction history will be available for your accounts, although it will look a little different.

Yes, all existing account grouping will carry over.

Yes, all alerts in online and mobile banking will continue to work.

Yes, you can hide and unhide accounts displayed on your homepage. Navigate to the Account Preferences screen under the Settings menu in online & mobile banking.

At this time, no your statements will not look different

You can continue to make loan payments through online & mobile banking using the standard funds transfer functionality.

Yes, all of these items will continue to be available.

The overall look of online/mobile banking will not change.

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