Transfer & Pay Options

You can cancel a Zelle money request any time before the contact responds.

You can only cancel a payment if the person you sent money to has not enrolled with Zelle. If the recipient has not enrolled yet, the payment will be pending. To cancel a pending payment, go to your activity page, choose the payment you want to cancel, and select "Cancel This Payment."

If the recipient has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it is important to only send money to individuals you trust. You should always verify that you have the correct email address or U.S. mobile number before sending money.

If you sent money to the wrong person, you should try contacting the recipient and request the money back.

You can cancel scheduled/recurring payments set up through Zelle if the money has not already been deducted from your account.

It's easy – Zelle is already available within online Bill Pay and your mobile banking app! Check out our app or sign-in online and follow a few simple steps to enroll with Zelle today.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor². Zelle should only be used to send money to people you trust. Neither your financial institution nor Zelle offers a protection program for any authorized payments made with Zelle. Money sent through Zelle cannot be recovered.

To send money using Zelle, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"³.

¹Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.
²Must have a bank account in the U.S. to use Zelle.
³In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

Log in to Mobile or Online Banking and go to the Bill Pay tab. Accept the disclosure and you'll be signed up and ready to pay bills.

Bill Payment is very easy to use. Just enter a bill you want to pay and when you want it paid, and the credit union does the rest. 

It's fast, easy, and best of all free! If you have any questions, contact Member Solutions at 877-794-6712.

You can send money to friends, family, and others you trust².

Since money is sent directly from your bank account to another person's bank account within minutes¹, it's important to only send money to people you trust and always ensure you've used the correct email address or U.S. mobile number.

¹Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.
²Must have a bank account in the U.S. to use Zelle.