Online Banking

The first time you log in, please use your Member Number instead of Username.

If you have forgotten your member number you may call Member Solutions at 877-794-6712 or contact us through online chat.

You can cancel a Zelle money request any time before the contact responds.

You can only cancel a payment if the person you sent money to has not enrolled with Zelle. If the recipient has not enrolled yet, the payment will be pending. To cancel a pending payment, go to your activity page, choose the payment you want to cancel, and select "Cancel This Payment."

If the recipient has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it is important to only send money to individuals you trust. You should always verify that you have the correct email address or U.S. mobile number before sending money.

If you sent money to the wrong person, you should try contacting the recipient and request the money back.

You can cancel scheduled/recurring payments set up through Zelle if the money has not already been deducted from your account.

It's easy – Zelle is already available within online Bill Pay and your mobile banking app! Check out our app or sign-in online and follow a few simple steps to enroll with Zelle today.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor². Zelle should only be used to send money to people you trust. Neither your financial institution nor Zelle offers a protection program for any authorized payments made with Zelle. Money sent through Zelle cannot be recovered.

To send money using Zelle, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"³.

¹Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.
²Must have a bank account in the U.S. to use Zelle.
³In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

Log in to Mobile or Online Banking and go to the Bill Pay tab. Accept the disclosure and you'll be signed up and ready to pay bills.

Bill Payment is very easy to use. Just enter a bill you want to pay and when you want it paid, and the credit union does the rest. 

It's fast, easy, and best of all free! If you have any questions, contact Member Solutions at 877-794-6712.

You can send money to friends, family, and others you trust².

Since money is sent directly from your bank account to another person's bank account within minutes¹, it's important to only send money to people you trust and always ensure you've used the correct email address or U.S. mobile number.

¹Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.
²Must have a bank account in the U.S. to use Zelle.

No. It can take up to three business days for the requestor’s account to receive the money. The requestor can also check the payment status.

Yes. Regardless of the amount specified by the requestor, you can respond by paying an amount of your choice. You have the option to decline or ignore the request.

If you no longer want Alexa to access your account information, simply search "SouthPoint Financial Credit Union” on your Amazon Alexa app (under Alexa Skills), and select Disable.

We recommend you don’t use Alexa banking in public locations with others close by who may be able to hear your account information or passcode. Remember not to mention your Social Security Number or other sensitive information that could be recorded when you are speaking to Alexa. It is also important that you secure your devices, usernames and passwords, 4-digit passcode and other credentials in the same way you would secure any information you wish to keep private and confidential.

Technically, anyone nearby may be able to overhear what you and Alexa say. In addition, anyone with access to your Alexa-enabled device and your 4-digit passcode may be able to ask Alexa for your balance or recent transactions. For security, we strongly advise you not to share your passcode with anyone.

Yes. To do so, you must disable then re-enable the SouthPoint Financial Credit Union skill. Simply search “SouthPoint Financial Credit Union” on your Amazon Alexa app (under Alexa Skills), select Disable, then select Enable.

No, we recommend you set a unique 4-digit number different from your PIN in order to access Alexa Voice Banking.

No, your login credentials are not shared with Amazon.

SouthPoint’s Alexa Voice Banking allows you to check your account balances and your recent transactions.

To use SouthPoint’s Alexa Voice Banking, you must be a SouthPoint member with a SouthPoint online or mobile banking account and an Amazon Alexa-enabled device.

Account alerts, like overdrafts or low balance notifications, can be set up in Online Banking. These convenient alerts can be sent to an email address of the account holder’s choosing. To set up alerts in Online Banking:

• Select My Settings from the top right corner in Online Banking
• Scroll down to Other Settings and select Alerts & Notifications
• Select which alerts and notifications you would like to receive, and whether you would like to receive them via email, text message or both
• To add additional alerts select Add an Alert +

A pending deposit is money that has been deposited, but not yet authorized for release. Pending deposits show on your account so that you are aware that the actual deposit is processing and forthcoming. Each pending deposit comes with a release date from the company/individual making the deposit into your account. On the release date those funds will be available for your use.

To reset your password, please use the "I can't access my account" link below the password field. If that doesn't work for you, contact Member Solutions at 877-794-6712 or via Web Chat or VideoConnect  and they can trouble shoot for you.

Online Banking

• Select My Settings at the top right side of your screen
• Under Login & Security you are able to edit your username and password
• Click Save once you are done

Mobile Banking App

• Select More
• Select the gear icon (Settings)
• Click My Settings
• Under Login & Security you are able to edit your username and password
• Click Save once you are done