Managing Your Accounts

If you no longer want Alexa to access your account information, simply search "SouthPoint Financial Credit Union” on your Amazon Alexa app (under Alexa Skills), and select Disable.

We recommend you don’t use Alexa banking in public locations with others close by who may be able to hear your account information or passcode. Remember not to mention your Social Security Number or other sensitive information that could be recorded when you are speaking to Alexa. It is also important that you secure your devices, usernames and passwords, 4-digit passcode and other credentials in the same way you would secure any information you wish to keep private and confidential.

Technically, anyone nearby may be able to overhear what you and Alexa say. In addition, anyone with access to your Alexa-enabled device and your 4-digit passcode may be able to ask Alexa for your balance or recent transactions. For security, we strongly advise you not to share your passcode with anyone.

Yes. To do so, you must disable then re-enable the SouthPoint Financial Credit Union skill. Simply search “SouthPoint Financial Credit Union” on your Amazon Alexa app (under Alexa Skills), select Disable, then select Enable.

No, we recommend you set a unique 4-digit number different from your PIN in order to access Alexa Voice Banking.

No, your login credentials are not shared with Amazon.

SouthPoint’s Alexa Voice Banking allows you to check your account balances and your recent transactions.

To use SouthPoint’s Alexa Voice Banking, you must be a SouthPoint member with a SouthPoint online or mobile banking account and an Amazon Alexa-enabled device.

Account alerts, like overdrafts or low balance notifications, can be set up in Online Banking. These convenient alerts can be sent to an email address of the account holder’s choosing. To set up alerts in Online Banking:

• Select My Settings from the top right corner in Online Banking
• Scroll down to Other Settings and select Alerts & Notifications
• Select which alerts and notifications you would like to receive, and whether you would like to receive them via email, text message or both
• To add additional alerts select Add an Alert +

A pending deposit is money that has been deposited, but not yet authorized for release. Pending deposits show on your account so that you are aware that the actual deposit is processing and forthcoming. Each pending deposit comes with a release date from the company/individual making the deposit into your account. On the release date those funds will be available for your use.