Understanding Courtesy Pay

Any account owner (primary or joint) can sign the Courtesy Pay form. However, if the primary member is a minor, then all owners MUST sign.

At SouthPoint Financial Credit Union, we provide overdraft services to cover those ATM and one-time debit card transactions – saving embarrassment and the extra hassles in your already busy day. We want to be sure you are aware of the overdraft protection options available to you – to ensure your transactions are processed.

Yes, members will be given a copy of our Courtesy Pay Policy Disclosure at the time they sign up for or deny the service of Courtesy Pay. A copy of the disclosure is available upon request.

No, the checking account can only have one choice even though it may have more than one debit card tied to it.
Yes. Courtesy Pay can apply to each checking account within a Membership. A separate Courtesy Pay form for each suffix must be completed and can be electronically signed through Docusign or signed personally at any branch location.

IRA and HSA Accounts

  • You can ask to receive an HSA Debit Card or checks for your HSA.

  • HSA bills can also be paid using Online Banking Bill pay.

  • You can use your regular SouthPoint checking account to pay your bills and transfer funds from your HSA into your SouthPoint checking account to cover the transaction.

There are several ways that you may make contributions throughout the year.

You may set up payroll deduction, direct deposit, or automated transfers from your checking account. You may make a one-time contribution or make periodic contributions.

Call Member Solutions at 877-794-6712, VideoConnect, or stop in a branch to get started today.

In order to determine which type of IRA is best for you, you must consider many factors such as, what will you be using the money for, when will you need the money, what type of potential tax deductibility is offered, etc.

Here are the general benefits of three types of IRAs:

  • Traditional - This type of IRA offers potential tax deductibility. There are no income limits for contributions. The funds you contribute to this type of IRA are considered pre-tax dollars and you will be taxed upon withdrawal of the funds.
  • Roth - This type of IRA offers potentially tax-free earnings. The funds you contribute to this type of IRA are considered after-tax dollars and you may get tax-free withdrawals.
  • Coverdell Education - This type of IRA offers the potential of tax-free earnings when the funds are used for educational purposes.

For more details on an IRA account, please send a message on our Investment Services web page or by calling Member Solutions at 877-794-6712.

SEP contributions a different than regular contributions. They must be processed and recorded for current year. If someone wants a SEP contribution recorded for the previous year they do that by working with their tax advisor at the time they are filing their taxes.

The biggest difference is a Traditional IRA is considered "Pre Tax" dollars and a Roth IRA is considered "After Tax" dollars.

Here is a brief summary of each:


Traditional - This type of IRA offers potential tax deductibility. There are no income limits for contributions. The funds you contribute to this type of IRA are considered pre-tax dollars and you will be taxed upon withdrawal of the funds.

Roth - This type of IRA offers potentially tax-free earnings. The funds you contribute to this type of IRA are considered after-tax dollars and you may get tax-free withdrawals.


For more details on an IRA account, please contact Member Solutions at 877-794-6712 or use VideoConnect.

No, however if you would like more than the 50 free checks that are included, those would be at your expense.
Yes, you will need to open a Membership Savings account in order to open and HSA with SouthPoint if you don’t have one already
Yes! Gain more control over your healthcare expenses with this account and a HSA-compatible high deductible health plan.

Understanding your SouthPoint Account

Account alerts, like overdrafts or low balance notifications, can be set up in Online Banking. These convenient alerts can be sent to an email address of the account holder’s choosing. To set up alerts in Online Banking:
  • Select My Settings from the top right corner in Online Banking
  • Scroll down to Other Settings and select Alerts & Notifications
  • Select which alerts and notifications you would like to receive, and whether you would like to receive them via email, text message or both
  • To add additional alerts select Add an Alert +
There are two options to place a Stop Payment:
  1. Fill out our Stop Payment Request form online at https://www.southpointfinancial.com/stop-payment-request/
  2. Call us at 877-794-6712 to place a stop payment on a specific item or purchase

The routing number for SouthPoint Financial Credit Union is 291976493. 

Use the routing number, along with your account number to set up direct deposit or ACH transfers to your account.

To the consumer there is no difference between a cashier's check and an official check.

Both are considered guaranteed funds, the same as cash. They are both equally accepted and funds should be considered immediately available.

If you need a cashier's check made payable to yourself, just request a check in Online Banking, VideoConnect, or by calling Member Solutions at 877-794-6712 and one will be mailed to you. We do also have cashier's checks available at all our branch locations.

You may open a savings account online, through VideoConnect, by calling Member Solutions at 877-794-6712, or stopping by one of our convenient locations.

To order or reorder checks, stop into any branch or call Member Solutions at 877-794-6712. SouthPoint provides 1 free box of standard checks a year. If you would like to purchase additional or customized checks, visit the Additional Services tab in Online Banking and select Harland Check Reorder.

The credit union offers tiered rates for Money Market accounts based on your account balance.

Check our current ratesYou can open a money market account online, in VideoConnect, by calling Member Solutions at 877-794-6712 or stopping by one of our branch locations.

You need to enter your correct member number and PIN to validate your account information via our 24-hour phone system. If an incorrect account number or PIN is used, your account will become inactive as a security measure.

For PIN resets, please call a Member Solutions Representative at 877-794-6712.

We offer cashier's checks at all branch locations. Cashier's checks or official checks are guaranteed funds, the same as cash. They are both equally accepted and funds should be considered immediately available.

If you need a cashier's check made payable to yourself and mailed to you, just request a check in Online banking, VideoConnect, or by calling Member Solutions at 877-794-6712.  

No, you don't. Once you have joined the credit union, you can always remain a member, even if you are no longer connected to our counties of membership.

We hope you will keep your account.

There are many ways to access your accounts at the credit union from wherever you are!

We have a saying - once a member, always a member! We invite you to make the most of your membership with the credit union at every stage of life.

Yes, members can authorize direct deposit of their payroll, Social Security, retirement, Veteran's Administration benefits, or almost any recurring deposits.

With direct deposit, a member's check is automatically and safely deposited into their credit union account. On payday, their money is already in their account. They don't have to worry about depositing their check in person.

The easiest way a member can sign up for direct deposit is to present their payroll department with a completed Direct Deposit Form. It has all the information they will need to get direct deposit started.

Member's account numbers can be found on the on their checks.

Further questions should be directed at Member Solutions at 877-794-6712.

Yes, members can use it for anything they wish. It is designed to help members save money for Christmas expenses. The funds are locked until they are deposited into the membership savings on November 1st. However, some members use it to save for a vacation or a trip.

The Holiday Club is also a great account to help members learn how to save. It requires a monthly direct deposit and makes the funds semi-inaccessible by not allowing withdrawals unless the member closes the account. 

Yes, SouthPoint offers youth savings accounts. A valid social security number for a child is required to open these accounts. Typically, a youth savings account is established in the name of the child with a parent or guardian joint on the account.

To open an account for a child, visit us however is most convenient for you:

No, the money must stay in your account until November 1st. On that date, the funds will transfer over to your membership savings to use for spending. If you want to close the account, you will forfeit the interest earned since November before you close the account.

Possibly. We recommend you complete a membership application so we can assess your individual situation.


If you're interested in opening a checking account, you may qualify for a Money Market Checking or Regular Checking account if your NSF closure has been paid. There are no monthly service charges, no minimum balance requirement, and no per-check fees as long as the account has monthly activity and a positive balance.

You can also enjoy all of the conveniences, such as:

You can apply for a checking account online, using VideoConnect or by stopping in one of our branches.

Using a debit card to purchase groceries or gas is an example of a one-time debit card transaction. Any bill set up to be paid automatically on a recurring basis using a debit card may still be paid even if the member does not have Courtesy Pay due to it's reoccurring nature.

Contact your employer's payroll department or originating company for instructions to change account information for your direct deposit to the credit union.

A completed Direct Deposit form will give the payroll department all the information they'll need to change your direct deposit. If you need the credit union's routing number it is 291976493. Your account number can be found on your original membership documents, on your checks, by calling Member Solutions at 877-794-6712 or by stopping in a branch and requesting the information.

Our most current savings rates are available on our website. Click here to view.

Your savings account number or member number is provided to you upon initial account opening. If you need assistance obtaining your member number, please call Member Solutions at 877-794-6712 or VideoConnect. They can verify your identity and get you what you need.

To close non-primary accounts (such as a sub savings or a checking account) please call Member Solutions at 877-794-6712, send a secure message from inside your online banking, VideoConnect, or stop into a branch to request closure.

To close your entire membership with the credit union, please call Member Solutions at 877-794-6712, VideoConnect, or stop into a branch to request closure.

 

The easiest way is to open your certificate online. If you prefer, you can call Member Solutions at 877-794-6712, VideoConnect or stop by any of our branch locations.

Check the current certificate rates.

Overdraft text messages will be sent daily at 10 a.m. CST from the phone number 44394. If a transaction generates an overdraft prior to 10 a.m., you will receive a text that day. If a transaction generates an overdraft after 10 a.m., you will receive a text message the following day. This is the same timeline overdraft notices were previously emailed.

Understanding Deposits at SouthPoint

SouthPoint conducts business in a real-time live environment. Essentially this means that transactions are processed in and out of your account 24/7 as they are presented to your account. Therefore, overdrafts can occur 24/7 as well. Gone are the days with cut off times for deposits and processing. Real time allows our members to have an accurate view of their finances all day every day.
Any early release of funds is determined on a case by case basis pursuant to our Funds Availability Policy  https://www.southpointfinancial.com/funds-availability-policy-disclosure/. Please call Member Solutions at 877-794-6712 or stop in any branch location to discuss any holds present on your account.

You may open a savings account online, through VideoConnect, by calling Member Solutions at 877-794-6712, or stopping by one of our convenient locations.

The credit union offers Mobile Deposit which makes it easy to deposit your checks anytime day or night, on holidays, weekends, 24/7 from your iPhone, iPad or Android device. The service is safe and secure—your Mobile Deposit can be completed in seconds.

Simply download our Mobile Money App to get started!

All our branch locations have a night drop deposit box for use after business hours. Hours for each box will be posted at the location.

You may also mail your deposits to our headquarters location using our pre-printed postage-paid deposit envelopes, which are available upon request.

Visit our Hours + Branches web page for a list of our credit unions branch office locations and office hours.

An automatic deposit is required each month on this account.  This deposit helps build up your funds. Members can also deposit into the account at any time and there is no limit as to how much can be deposited in the account.

The credit union offers tiered rates for Money Market accounts based on your account balance.

Check our current ratesYou can open a money market account online, in VideoConnect, by calling Member Solutions at 877-794-6712 or stopping by one of our branch locations.

The back of the check must include the following when depositing via Mobile Deposit:
  • Member’s signature
  • “via Mobile Deposit" written at the bottom of the signature.

If a properly endorsed deposit is made before 3:00pm CT Mon-Fri and is approved, it will be credited that same day. If a properly endorsed deposit is made after 3:00pm CT Mon.-Fri. or on weekends or holidays and is approved, it will be credited the next business day.
If your deposit was rejected, check your email for an explanation.

Mobile Deposit has a maximum deposit limit of $10,000 per day.
After depositing a check via Mobile Deposit, you will receive a confirmation status email. However, the check may be rejected during the review process.
Mobile Deposit allows you the consumer to deposit checks into your checking account using your Android or iPhone via the SouthPoint Mobile banking app.

You would need to download & install the SouthPoint Mobile banking app. Once logged into SouthPoint Mobile Banking app, you can utilize your phone camera on your Android or iPhone device to upload images of your checks to your checking account.

The following items are eligible for mobile deposit: Personal Checks, Business Checks, Government Checks, Cashier’s Checks, and Official Checks. Only checks made payable to the account owner(s) or to SouthPoint Financial Credit Union can be deposited using Mobile Deposit.

Yes, members can authorize direct deposit of their payroll, Social Security, retirement, Veteran's Administration benefits, or almost any recurring deposits.

With direct deposit, a member's check is automatically and safely deposited into their credit union account. On payday, their money is already in their account. They don't have to worry about depositing their check in person.

The easiest way a member can sign up for direct deposit is to present their payroll department with a completed Direct Deposit Form. It has all the information they will need to get direct deposit started.

Member's account numbers can be found on the on their checks.

Further questions should be directed at Member Solutions at 877-794-6712.

Yes, members can use it for anything they wish. It is designed to help members save money for Christmas expenses. The funds are locked until they are deposited into the membership savings on November 1st. However, some members use it to save for a vacation or a trip.

The Holiday Club is also a great account to help members learn how to save. It requires a monthly direct deposit and makes the funds semi-inaccessible by not allowing withdrawals unless the member closes the account. 

Yes, deposits are insured by the National Credit Union Association, NCUA. Deposits are insured for up to $250,000 per member. Credit Union members can use the NCUA share insurance estimator at MyCreditUnion.gov/estimator to better understand their coverage.

NCUA insurance differs from traditional deposit insurance because it is funded by the credit unions themselves and is believed to be a much safer and healthier insurance fund.

Contact your employer's payroll department or originating company for instructions to change account information for your direct deposit to the credit union.

A completed Direct Deposit form will give the payroll department all the information they'll need to change your direct deposit. If you need the credit union's routing number it is 291976493. Your account number can be found on your original membership documents, on your checks, by calling Member Solutions at 877-794-6712 or by stopping in a branch and requesting the information.

Your employer can establish direct deposit of your paycheck into your credit union account. They will need the credit union routing number (291976493) and your account number.

Our most current savings rates are available on our website. Click here to view.

The easiest way is to open your certificate online. If you prefer, you can call Member Solutions at 877-794-6712, VideoConnect or stop by any of our branch locations.

Check the current certificate rates.

The biggest difference is a Traditional IRA is considered "Pre Tax" dollars and a Roth IRA is considered "After Tax" dollars.

Here is a brief summary of each:


Traditional - This type of IRA offers potential tax deductibility. There are no income limits for contributions. The funds you contribute to this type of IRA are considered pre-tax dollars and you will be taxed upon withdrawal of the funds.

Roth - This type of IRA offers potentially tax-free earnings. The funds you contribute to this type of IRA are considered after-tax dollars and you may get tax-free withdrawals.


For more details on an IRA account, please contact Member Solutions at 877-794-6712 or use VideoConnect.

A certificate, sometimes referred to as a certificate of deposit or CD, offers a higher dividend rate for your investment by locking in a certain amount of money for a set amount of time.

We offer certificates for terms from 3 to 36 months. Your certificate will pay interest periodically and you elect whether to compound the dividends for maximum yield, or to receive your quarterly dividends as a deposit into your savings account.

A minimum investment of $1,000 is required and early withdrawal penalties apply.

You can open a certificate Online, VideoConnect, by calling Member Solutions at 877-794-6712 or stop into one of our branches .

Purchase Rewards

Give our Member Solutions team a call at 877-794-6712 or stop into a branch and ask about getting a debit card for your checking account so you can start taking advantage of your offers!

This rewards program is based on how you currently shop, so the offers you receive are relevant to you.

The more you use your financial institution’s debit card, the more chances you have to receive offers. Using technology centralized within the financial institution, your transactions are matched with current merchant offers.


To earn rewards, click on an offer to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer and pay using your debit card to earn the reward.
Offers are matched on an account level, based on the purchases made with your financial institution’s debit card for that account.

If you make different purchases with different accounts, you will see different offers in those accounts.

You must use the financial institution debit card connected to that account to redeem the offers for that account.
No. Your personal information is not shared with retailers. In fact, no personal information leaves your financial institution.
Yes, this program is free! 

There is no cost associated with this program, making it easy for Cardholders to earn rewards. This new rewards program is just another benefit of using your financial institution’s debit card.
You can opt-out by clicking on the “Stop receiving all offers” link on the rewards summary page. This link can be found in the upper right part of the rewards summary page. If you opt-out of the rewards program at this time but change your mind later, please contact Support and we will resume providing offers to you.
Debit Cardholders are automatically enrolled in this rewards program through Online and Mobile Banking.

Understanding your SouthPoint Debit Card

Point of Sale Daily Limit: $2000
Maximum number of Transactions per day using Debit Card: 20 
*this includes attempted transactions that may be rejected/declined

ATM Daily Limit: $500
Maximum number of daily ATM withdrawals is 15

If a cardholder does not have an email or SSN on record, they are requested to perform a PIN-based transaction. The PIN-based transaction may be performed at an ATM or to make a purchase. The amount entered is compared to the historical transaction data.

If the cardholder does not know their PIN, they can reset it by calling 800-567-3451.

If you come into one of our branches and receive an Instant Issue card, you will also choose your PIN at that time and your card will be active. If you receive a card mailed to you, you will need to call the phone number on the debit card sticker (800-992-3808) to activate your card.

Each member has a set limit of what can be withdrawn from an ATM. Generally though, you would have a daily limit of $510. Please note: individual ATM terminals may have more restrictive transaction limits.

There are no weekly or monthly limits, only daily timeframes apply. A daily timeframe covers a 24 hour time period that starts when you make a withdrawal.

If necessary, your membership can be reviewed to temporarily increase the limits on your card by using VideoConnectstopping at one of our convenient branch locations or by calling Member Solutions at 877-794-6712.

Have a trip coming? How exciting! Before you go, here are some helpful tips when using your credit union Debit Card while traveling!
  • Please contact us to let us know where and when you are traveling
  • Call SouthPoint Financial Credit Union at 877-794-6712, Option 2 - 24 hour service 7 days a week.
  • If you are traveling outside of the U.S., please note that some countries have restrictions that may limit how you can use your card. Contact the Credit Union for details.
  • Use your card regularly within the first three days of your trip. This helps establish a pattern of usage outside your normal transactions.
  • Make sure to have your SouthPoint App available on your phone to spot check your account use. 
  • Ensure that your card is activated prior to your trip and you know your PIN
  • CardValet offers real-time card controls, helping you manage your finances by specifying how, when and where your card is used with just a few taps on your smartphone.
Life happens. The key is to be prepared. We strongly encourage you to bring a backup card on your trip such as your SouthPoint Visa credit card or another credit card.

Please note that transactions are sometimes blocked based on a particular merchant, merchant location or time of day. If your card doesn’t work at one merchant/machine, it is possible that it will work in a different area/machine/merchant.

Additional Information:

Call 1-877-794-6712 Option 2 24 hour service 7 days a week, if you experience difficulties.
Call 1-877-794-6712 Option 1 if your card is lost or stolen.

The purchase rewards program lets you earn rewards by using your SouthPoint debit card to purchase merchandise and services.

The program is available to all debit Cardholders. Through this program, you’ll receive targeted offers to receive rewards on purchases based on how you shop. As a Cardholder, there is no limit to the rewards you can earn.

So, the more you use your SouthPoint debit card, the more offers you can receive and the more rewards you can earn!

This rewards program is based on how you currently shop, so the offers you receive are relevant to you.

The more you use your financial institution’s debit card, the more chances you have to receive offers. Using technology centralized within the financial institution, your transactions are matched with current merchant offers.


To earn rewards, click on an offer to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer and pay using your debit card to earn the reward.

Only debit cards at SouthPoint are eligible to receive purchase rewards offers.

Yes, SouthPoint offers CardValet – debit card controls and alerts.

Get the mobile app that lets you control debit card usage and spending on-the-go! CardValet works alongside your Mobile Banking app to give you additional controls.

  • Turn your debit card on and off
  • Establish transaction controls for spending amount limits, merchant categories and geographic location
  • Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you
  • Stay informed of potential fraud with alerts on attempted and/or declined transactions
  • Get real-time balances for your checking account

Check out our ATMs + Branches Locator to help you find one of over 37,000 surcharge-free ATMs or a branch near you.
 

Don’t forget to check out the credit union's Mobile Banking app too! Our Mobile Banking app lets you transact with your mobile device on-the-go. Check your balance, make transfers and deposits, or pay bills with ease anywhere, any time.

Typically, you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer.

Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.

Yes, cardholders can register multiple cards within a single CardValet app. Additional cards can be added within the Menu > Manage Portfolio > Add Card screen.

Yes, as long as the amount paid with your financial institution’s debit card meets the requirements of the offer after the coupon or discount is applied.

Yes, to activate an unsubscribed user, the user registers as a new user. The user is required to select a new user name; if the user enters their previous user name an error displays. Upon successful registration, the user may once again use CardValet.

The primary device is used to track the GPS for My Location alerts and controls and all merchant and threshold alerts will be sent to the primary device. All devices that have registered a particular card can view or change the CardValet settings for that card.
Using a debit card to purchase groceries or gas is an example of a one-time debit card transaction. Any bill set up to be paid automatically on a recurring basis using a debit card may still be paid even if the member does not have Courtesy Pay due to it's reoccurring nature.

You have requested an external link.

 By clicking this link, you are leaving SouthPoint’s website and entering a website hosted by another party. We do not operate this site, nor are we responsible for its content. Please review the privacy and security policies of the site you are entering, as they may differ from those practiced by the credit union.

Cancel Accept