Why can’t I get into your 24-hour phone system to check my account balances?
You need to enter your correct member number and PIN to validate your account information via our 24-hour phone system. If an incorrect account number or PIN is used, your account will become inactive as a security measure.
For PIN resets, please call a Member Solutions Representative at 877-794-6712.
Still have questions?
The first time you log in, please use your Member Number instead of Username and the last 4 digits of your social security number.
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