How do I respond to a phishing, mishing, or vishing scam?

There are things you can do if you receive a suspicious message. If you receive an email, phone call or other message supposedly from your bank or another organization requesting your personal details, delete the message or hang up your phone. Even if the email or message urges you to act quickly, do not panic—this is just a trick to make you respond immediately without giving you a chance to talk to others or to check if it is a scam.

If you receive a suspicious call or message that you think might be genuine, do not divulge your details until you have made some extra checks to satisfy yourself that it is not a scam. Call your bank or the company yourself to find out if it is a genuine message but never use the number provided in the email or message—a scammer will not give you the correct number!