Can I cancel a payment or money request in Zelle?

You can cancel a Zelle money request any time before the contact responds.

You can only cancel a payment if the person you sent money to has not enrolled with Zelle. If the recipient has not enrolled yet, the payment will be pending. To cancel a pending payment, go to your activity page, choose the payment you want to cancel, and select "Cancel This Payment."

If the recipient has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it is important to only send money to individuals you trust. You should always verify that you have the correct email address or U.S. mobile number before sending money.

If you sent money to the wrong person, you should try contacting the recipient and request the money back.

You can cancel scheduled/recurring payments set up through Zelle if the money has not already been deducted from your account.