As part of the cardholder registration process, CardValet may prompt the user to enter the amount of a PIN-based transaction performed in the past 72 hours. What if a cardholder doesn’t use PIN’d transactions?

If a cardholder does not have an email or SSN on record, they are requested to perform a PIN-based transaction. The PIN-based transaction may be performed at an ATM or to make a purchase. The amount entered is compared to the historical transaction data.

If the cardholder does not know their PIN, they can reset it by calling 800-567-3451.

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